1.Terms & Conditions

Domicilioliving.com (the ‘website’) is owned and operated by Domicilio Living Limited, a British retailer registered in the United Kingdom with the company number 13535042 . Our registered office is located at 20-22 WENLOCK ROAD LONDON N1 7GU

Please note that the delivery logistics service is being provided by Domicilio Living to you, the customer, and as such you are entering into a contract for delivery services provided by Domicilio Living . Domicilio Living’ may make a charge for these services which will be shown in at prior to checkout and your purchase of the products.

By using the website or placing an order, you agree to be bound by these Terms and Conditions (the ‘terms’). We reserve the right to make changes to the terms at any time. Our new terms will be displayed on the website, and by continuing to use and access the website, you agree to be bound by any variation.

These terms are available in the English language only. Nothing in these terms will affect your statutory rights. For any further information regarding these terms, please contact our customer support team office@domiciliofurnishings.com

 

2.1     Access

You are provided access to the website for your personal and non-commercial use only. Any access to, or use of, this website will be in accordance with these terms. Please note that we may suspend your access to the website if you do not comply (or we reasonably believe that you are not complying) with these terms, any other terms or policies to which they refer, or any applicable laws.

You may not use the website or its contents to:

– download or modify the website under any circumstances;

– interfere with or disrupt any network connected to the website;

– gain unauthorised access to other computer systems owned by

Domicilio Living Ltd ;

– for any purpose which is unlawful.

 

In addition, you may not, in relation to the website, use any:

– data mining, robots, or similar data-gathering and extraction tools;

– framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats that we use on the website;

– meta tags or any other ‘hidden text’ that uses our name or trademarks

Using the website does not give you permission to link to it or to use any of the trademarks, designs, get-up and/or logos contained within it.

We do not represent or warrant that the material contained in the website, or any of the functions of the website and the server, will operate without interruption or delay or will be error-free, free from defects, viruses or bugs, or compatible with any other software or material. The website is provided ‘as is’. Accessing the website is entirely at your own risk.

Please note: if you choose to access the website from locations outside the UK, you are responsible for compliance with local laws where applicable.

If you have any difficulties using the website, please contact our customer service office@domiciliofurnishings.com

 

2.2.      Ownership, Use and Intellectual Property Rights

This website and all intellectual property rights in it, including but not limited to any content, are owned by Domicilio Living Ltd . Intellectual property rights means rights such as copyright, trademarks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind, whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these terms and conditions.

Nothing in these terms and conditions grants you any legal rights in the website other than as necessary to enable you to access the website. You agree not to adjust, circumvent or delete any notices contained on the website (including any intellectual property notices), or any digital rights or other security technology embedded or contained in the website.

 

2.3.      Hyperlinks and Third-Party Sites

The website may contain hyperlinks or references to third-party websites other than the website. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse the third party’s website, products or services. Your use of a third-party website may be governed by the terms and conditions of that third-party website.

 

3.1. Delivery Options

Our delivery options vary by shipping destination, product and service.

 

 3.2. Delivery Carriers and Time

Deliveries will be carried out by third-party couriers. By placing an order on the website, you agree to the conditions of carriage of our delivery partners.

The estimated delivery date of the products will be stated in your order confirmation email. If you do not receive an estimated delivery date from us, we will deliver the order within 30 days after the date of dispatch. We will try to ensure that your order is delivered by the estimated delivery date; however, there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible; however, we will not be liable for any losses caused as a result of such delay.

In certain circumstances, our delivery partner may offer alternative delivery options, including provides the following options: signature release – opting out of the requirement to provide a signature on delivery; and/or leave with neighbour – redirecting the delivery to a neighbour (‘On Demand Delivery Service’). By selecting to receive your order via one of these options the On Demand Delivery Service, you acknowledge and agree that we are neither responsible or liable for any loss or damage that may result from this service.

Nominated Day Delivery

This service is only available on products purchased on our website.

The nominated delivery day will be stated in your order confirmation email.

On occasion, we may experience delivery delays for reasons beyond our control. In those instances, our Customer Service team will contact you as soon as possible.

 

3.3. Proof of ID

For some orders, products may require proof of ID upon delivery.

3.4. Delivery Taxes & Duties

Depending on your delivery address, different taxation rules and additional charges may apply. If you are shipping items internationally, you may need to pay import duties upon receipt of the products. We will notify you during the check-out process if import duties are included. Unfortunately, we have no control over these charges and we cannot advise on their amount. The payment of any such import duties or taxes is your responsibility. Before placing your order, please contact your local Customs office for further information and a ‘landed cost estimate’. Domicilio Living Limited is not responsible for items confiscated or delayed by local Customs authorities.

It is your responsibility to comply with all requirements imposed by the local Customs authority in relation to your order. This may include the provision of identification information in order to receive your order. Before placing an order, we recommend that you make yourself aware of local import duties or other requirements. We will not be liable or responsible if you breach any such laws.

Certain countries may also require other certification or information for your order to be delivered, which may delay your delivery (by approximately seven days on top of the destination’s standard delivery time). Please note: if we are unable to obtain the relevant documentation required for your delivery, we may need to cancel your order.

4.1. Online Returns and Cancellations

Please see Harrods’ Returns Policy in section 5.4 for information on returns

4.2. Returns Process

We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date. For your convenience, we provide a free pick-up service for all returns.

Please note we cannot process your returns instore or via Domcilio Living Ltd ‘ distribution centre.

4.3. Order Cancellation

Depending on where you live, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or equivalent consumer legislation in the EU. You are entitled to cancel your order within 14 days of receipt. Please note: your right to cancel does not apply to products listed in Non-Returnable Products.

Once the products are returned to us, you will receive a full refund, including the original delivery costs. You will be liable to arrange and cover the full cost of returning the order to us.

To exercise this right, please contact our customer service team. Please ensure that you state clearly that you wish to cancel, providing your order number, your contact details and details of the products you wish to cancel.

If an order has already been dispatched for delivery, please wait until you have received your order before exercising your return rights.

4.4. Refunds of Shipping and Duties

While we offer free returns